Return Policy
We want you to feel confident ordering from Lights Canada. If something isn’t the right fit, you can request a return within 30 days of delivery for eligible items. To start a return, submit a request through our Return Request form. We aim to reply within 48 hours with instructions. Once your return is received and inspected, we’ll confirm eligibility and issue your refund to the original payment method.
Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.
Restocking Fees
A 25% restocking fee applies to select American brands for orders placed on or after January 1, 2026.
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Canadian brands are not affected
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Orders placed before January 1, 2026 follow our previous return policy
If you’d like to confirm whether a specific product or brand is affected, our team is happy to help prior to purchase. You can also refer to our brands list here.
Return Eligibility
Items are not eligible for return if they are:
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Installed, assembled, modified, or used
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Altered (including cut wiring)
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Custom or made-to-order
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Clearance or marked final sale on the product page
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Light bulbs, replacement parts, or glass
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Returned without original packaging, or with damaged/marked packaging
Bulk orders: Quantities of six (6) or more of the same item are not eligible for return.
If there’s an issue with your order
If something arrives with a problem, we’ll help you resolve it. We recommend inspecting all items immediately upon delivery and before scheduling installation.
Damaged items: Please contact us within 3 days of delivery.
Defective items: Please contact us within 14 days of delivery.
In many cases, we can arrange replacement parts or a replacement. We may ask for photos and/or the original packaging to help process the claim.
Contact
Email: customercare@lightscanada.ca
Phone: 1-888-988-8635
