Return Policy
Lights Canada wants to ensure that you are happy with your purchase. If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund. To begin the return process, click here and complete the Return Request form. Upon sending your completed form, you can expect a response within 48 hours with instructions on how and where to return your order.
You can expect your refund to be processed towards your credit card used for the purchase once your order arrives to our warehouse and is inspected.
Please note that you are responsible for any costs related to shipping any items back. Any shipping fees paid at the time of order is not eligible for a refund.
Restocking Fees
Effective April 1, 2025, a 20% restocking fee will apply to returns of products from American brands. This change will not affect Canadian brands, and orders placed before April 1 will still follow our current return policy. If you have any questions or need assistance identifying which brands are affected, our team is happy to help. You can also refer to our brand list for more details.
At Lights Canada, we strive to offer the best possible service to our trade members. We currently cover all brokerage and duty fees on products shipped from the U.S., and this update will help us continue doing so in a sustainable way.
Exempt Items
The following items are not eligible for a Return/Refund:
• Items that have been installed, assembled, modified or used in any way.
• Items that have their wires cut.
• Items that are custom and made to order.
• Items with a quantity of 6 or more of the same item.
• Items without their original packaging or with damage/writing on the boxes.
• Items purchased on Clearance.
• Light bulbs, replacement parts and glass.
Defective Items
There are times when an item may be defective due to manufacturing. Please contact us by emailing support@lightscanada.ca or calling toll free 1-888-988-8635 within 14 days of receiving the product. We will do our best to either replace or repair the defective item as quickly as possible. Please ensure to keep the original packaging as this may be required to ship the defective item back to the manufacturer.
Damaged Items
Light fixtures and lamps are fragile and may arrive damaged or may contain parts that are damaged while in transit. Please contact us by emailing support@lightscanada.ca or calling toll free 1-888-988-8635 within 3 days of receiving the item. We will do what is necessary to rectify the problem; this can include shipping replacement parts or a new replacement. Please ensure to keep the original packaging as this may be required to ship the damaged item back to our warehouse.
Lights Canada is not responsible for compensating labor costs or any project delays resulting from the delivery of damaged/defective goods, or any delays due to shipping. It is strongly recommended to schedule the installation after your product has been received and thoroughly inspected.
