Customer Support

Shipping Policy

Holiday Season 2023

Due to seasonal warehouse closures and carrier delays resulting from heavy demand during the Holiday Season, customers may experience a delay with order processing and delivery.

Our team is committed to keeping you informed about the status of your order. We will continue to do our best in updating you of any changes that may occur. Please note all time frames provided are estimates and may be subject to change. Please contact the customer care team for more information or assistance with your order.

Standard Ground Shipping

We do not ship to PO boxes.

Lights Canada is pleased to offer our customers free shipping on orders over $99.00 (excluding taxes). This Free Shipping offer is applicable to orders shipping to the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, Newfoundland, New Brunswick, and Prince Edward Island. Orders shipping to: Nunavut, Northwest Territories or the Yukon are excluded from this free shipping offer. Shipping quotes are available for these exempt areas. Please call 1-888-988-8635 or email customercare@lightscanada.ca for rates and further information.

Orders less than $99.00 (excluding taxes) will be subject to a flat $15.00 shipping fee.

Large and Oversized Items

Large items such as large chandeliers, floor lamps and occasional furniture may be required to ship via freight truck. These large items may incur a surcharge of $100.00 for each item that is required to ship via freight truck. These items that are required to ship via freight truck are indicated on the individual product page.

International Shipping

Lights Canada does not ship internationally at this time.

Please note:

Lights Canada is not responsible for compensating labor costs or any project delays resulting from the delivery of damaged/defective goods, or any delays due to shipping. It is strongly recommended to schedule the installation after your product has been received and thoroughly inspected.

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