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Customer Support

We're here to help! Our team of knowledgeable representatives is available to assist you with any inquiries, concerns, or assistance you may require. Whether you're a homeowner, business owner, or designer, we're here to help illuminate your space and brighten your experience.

HAVE A QUESTION?

Use our live chat feature or call us at +1.888.988.8635

Shipping Policy

Standard Ground Shipping

We do not ship to PO boxes.

Lights Canada is pleased to offer our customers free shipping on orders over $99.00 (excluding taxes). This Free Shipping offer is applicable to orders shipping to the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, Newfoundland, New Brunswick, and Prince Edward Island. Orders shipping to: Nunavut, Northwest Territories or the Yukon are excluded from this free shipping offer. Shipping quotes are available for these exempt areas. Please call 1-888-988-8635 or email customercare@lightscanada.ca for rates and further information.

Orders less than $99.00 (excluding taxes) will be subject to a flat $15.00 shipping fee.

Large and Oversized Items

Large items such as large chandeliers, floor lamps and occasional furniture may be required to ship via freight truck. These large items may incur a shipping surcharge of $100.00 for each item that is required to ship via freight truck. These items that are required to ship via freight truck are indicated on the individual product page.

International Shipping

Lights Canada does not ship internationally at this time.

Please note:

Lights Canada is not responsible for compensating labor costs or any project delays resulting from the delivery of damaged/defective goods, or any delays due to shipping. It is strongly recommended to schedule the installation after your product has been received and thoroughly inspected.

FREE SHIPPING

Orders over $99 ship free!

PROUDLY CANADIAN

100% Canadian owned & operated.

AIR MILES®

Get 1 Mile for every $20 spent, excluding taxes

WORRY-FREE RETURNS

Enjoy our easy 30 day return policy.