Frequently Asked Questions

Absolutely! We are 100% Canadian owned and operated. We proudly serve Canadians with no affiliation to any American parent company.

Approximately 95% of lighting products are still made outside of North America. At this time, brands offered by Lights Canada do not manufacture their products within Canada. There is, however, a growing interest in locally made lighting and we hope to source these brands and make them available to our Canadian customers as soon as they become available.

We are committed to offering a wide selection of high-quality options from trusted manufacturers in a range of styles and price points. We uphold rigorous quality standards to ensure that every piece meets our high expectations.

All prices are listed in Canadian Dollars (CAD) because we are a proudly Canadian business! 🇨🇦

The majority of items ship directly from the manufacturer's warehouse. These warehouses are located throughout Canada and the USA.

We accept a variety of payment options, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

Yes, we offer flexible payment options through Affirm. Simply select Affirm at checkout to split your purchase into manageable payments over time, while enjoying your new lighting right away. Please note, approval is subject to eligibility. Learn more here.

Yes, we do! If you find a lower price elsewhere, email sales@lightscanada.ca with pricing proof, such as a quote or a screenshot from a competitor's website, and we'll be happy to match it. Some exclusions may apply.

If you need to cancel an order, please contact us immediately with your order number. While we'll do our best to cancel it, some items may have already shipped or be past the point of cancellation. If cancellation is no longer possible, you can still return the product after receiving it, but shipping fees for returns are not covered. The cancellation process may take 1–2 business days to complete.

Shipping times vary based on the warehouse location and your shipping destination. Estimated shipping times are provided on the product page dependent on your location. Items shipped from Canadian brands will come directly from the vendor's warehouse, while items originating from the USA may first arrive at our distribution centre for inspection before being sent to you.

Need your lighting faster? Contact our customer service team before placing your order, and we'll do our best to arrange expedited shipping for you. Additional fees may apply.

Log into your account to check the status of your order. You'll receive an email with tracking information once your order has shipped. If your order hasn't arrived by the estimated delivery date, contact us at customercare@lightscanada.ca for assistance.