Contact us by emailing support@lightscanada.ca. Make sure to include name and order number and contact information on how we can contact you.
You have 30 days to decide if you wish to return. Refer to our Return policy.
Depending upon the warehouse from which your order ships and the shipping destination of your order, orders can arrive anywhere from 5 – 20 business days. Items that originate from a Canadian brand will ship directly to your address from the vendor’s warehouse. Please note, items that are Made to Order may take longer to arrive.
If an items originates from the USA, depending on the vendor, it will ship directly to your shipping address or it may arrive to our distribution centre for inspection prior to shipping to your address. For further information, please refer to our Estimated Arrival Time page.
No, we take care of all brokerage and duty. We even take care of the shipping fees on orders over $99.
Yes! We are 100% Canadian owned and operated. There is no American parent company. We are proudly 100% Canadian, here to serve Canadians!
Canadian Dollars of course! We are Canadian 🇨🇦 !
Depending on the vendor will determine where the lights are made, however, approx. 98% of the lights are made in China.
Yes, please visit our Trade Professional Program page for more details.
Please contact customer service before you place your order and we will do our best to see if we can. Additional fees may apply.
Visa, Mastercard, American Express, Paypal, Apple Pay and Google Pay.
Yes, please email sales@lightscanada.ca and provide a copy of the quote or a screen shot from your computer showing the competitors’ price along with your contact information.
No, as it originates from the vendor’s warehouse and they are located throughout Canada and USA.
No, we are an online retailer.
Please log into your account to check the status of your order. You will receive an email once your order ships. Please email customercare@lightscanada.ca if you have not received your order based on the estimated arrival date that was provided and we will be happy to look into it for you.
Should you wish to cancel your order, please contact us directly as soon as possible with your order number. We will contact the appropriate department and request to have your order cancelled. Please note that many of our products ship directly from the manufacturer and as a result your order may have already shipped or have been processed past the point at which a cancellation is possible. If your order can not be cancelled, we will gladly assist you with any return once you receive your order. Unfortunately, we do not provide shipping labels or cover shipping fees for returned product. Please be advised that the cancellation process can take 1 – 2 business days to complete.
Still have questions? Contact Customer Care by phone, email or live chat.