Customer Support

We're here to help! Our team of knowledgeable representatives is available to assist you with any inquiries, concerns, or assistance you may require. Whether you're a homeowner, business owner, or designer, we're here to help illuminate your space and brighten your experience.

HAVE A QUESTION?

Use our live chat feature or call us at +1.888.988.8635

Frequently Asked Questions

What if it arrives damaged?

Contact us by emailing support@lightscanada.ca. Make sure to include name and order number and contact information on how we can contact you.

What if I don't like it?

You have 30 days to decide if you wish to return. Refer to our Return policy.

How long to arrive to my address?

Depending upon the warehouse from which your order ships and the shipping destination of your order, orders can arrive anywhere from 5 – 20 business days. Items that originate from a Canadian brand will ship directly to your address from the vendor’s warehouse. Please note, items that are Made to Order may take longer to arrive.

If an items originates from the USA, depending on the vendor, it will ship directly to your shipping address or it may arrive to our distribution centre for inspection prior to shipping to your address. For further information, please refer to our Estimated Arrival Time page.

Are there any extra fees like brokerage or duty?

No, we take care of all brokerage and duty. We even take care of the shipping fees on orders over $99.

Are you really Canadian!

Yes! We are 100% Canadian owned and operated. There is no American parent company. We are proudly 100% Canadian, here to serve Canadians!

What currency?

Canadian Dollars of course! We are Canadian 🇨🇦 !

Are your lights made in Canada?

Depending on the vendor will determine where the lights are made, however, approx. 98% of the lights are made in China.

Do you offer trade/designer pricing?

Yes, please visit our Trade Professional Program page for more details.

Can I expedite my order?

Please contact customer service before you place your order and we will do our best to see if we can. Additional fees may apply.

What types of payment do you accept?

Visa, Mastercard, American Express, Paypal, Apple Pay and Google Pay.

Do you price match?

Yes, please email sales@lightscanada.ca and provide a copy of the quote or a screen shot from your computer showing the competitors’ price along with your contact information.

Can I pick up my order?

No, as it originates from the vendor’s warehouse and they are located throughout Canada and USA.

Do you have a showroom I can visit?

No, we are an online retailer. 

Where is my order?

Please log into your account to check the status of your order. You will receive an email once your order ships. Please email customercare@lightscanada.ca if you have not received your order based on the estimated arrival date that was provided and we will be happy to look into it for you. 

Can I cancel my order?

Should you wish to cancel your order, please contact us directly as soon as possible with your order number. We will contact the appropriate department and request to have your order cancelled. Please note that many of our products ship directly from the manufacturer and as a result your order may have already shipped or have been processed past the point at which a cancellation is possible. If your order can not be cancelled, we will gladly assist you with any return once you receive your order. Unfortunately, we do not provide shipping labels or cover shipping fees for returned product. Please be advised that the cancellation process can take 1 – 2 business days to complete.

FREE SHIPPING

Orders over $99 ship free!

PROUDLY CANADIAN

100% Canadian owned & operated.

AIR MILES®

Get 1 Mile for every $20 spent, excluding taxes

WORRY-FREE RETURNS

Enjoy our easy 30 day return policy.

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