Frequently Asked Questions
Is Lights Canada a Canadian company?
Absolutely! We are 100% Canadian owned and operated. We proudly serve Canadians with no affiliation to any American parent company.
Are your lights made in Canada?
Approximately 95% of lighting products are still made outside of North America. At this time, brands offered by Lights Canada do not manufacture their products within Canada. There is, however, a growing interest in locally made lighting and we hope to source these brands and make them available to our Canadian customers as soon as they become available.
We are committed to offering a wide selection of high-quality options from trusted manufacturers in a range of styles and price points. We uphold rigorous quality standards to ensure that every piece meets our high expectations.
What currency are your prices in?
All prices are listed in Canadian Dollars (CAD) because we are a proudly Canadian business! 🇨🇦
Where do you ship from?
The majority of items ship directly from the manufacturer's warehouse. These warehouses are located throughout Canada and the USA.
What should I do if my order arrives damaged?
To ensure a timely resolution to any order issues, we ask that you inspect all shipments within 3 days of receiving them. If your order arrives damaged, please contact us immediately by emailing support@lightscanada.ca. Make sure to include your name, order number, and contact details so we can assist you as quickly as possible.
What if I don't like the product?
We want you to love your purchase! If you're not completely satisfied, you have 30 days to return your item. Please refer to our Return Policy for details on how to proceed.
How long will shipping take to my address?
Shipping times vary based on the warehouse location and your shipping destination. Items shipped from Canadian brands will come directly from the vendor’s warehouse, while items originating from the USA may first arrive at our distribution centre for inspection before being sent to you. For more details, visit our Estimated Arrival Time page.
Are there any extra fees like duty or brokerage?
No hidden fees! We cover all brokerage and duty costs, and for orders over $99, we also offer free shipping to the majority of Canada. Please note that large and Oversized items (marked as such) may incur a flat shipping surcharge of $100.00
Do you offer trade or designer discounts?
Yes, we do! Check out our Trade Professional Program for more information on how you can get exclusive pricing and earn rewards for shopping for your business.
Do you offer any options to pay over time?
Yes, we offer flexible payment options through Affirm. Simply select Affirm at checkout to split your purchase into manageable payments over time, while enjoying your new lighting right away. Please note, approval is subject to eligibility. Learn more here.
Can I expedite my order?
Need your lighting faster? Contact our customer service team before placing your order, and we’ll do our best to arrange expedited shipping for you. Additional fees may apply.
What payment methods do you accept?
We accept a variety of payment options, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Do you offer price matching?
Yes, we do! If you find a lower price elsewhere, email sales@lightscanada.ca with pricing proof, such as a quote or a screenshot from a competitor’s website, and we’ll be happy to match it. Some exclusions may apply.
Can I pick up my order?
As our products ship directly from vendor warehouses across Canada and the USA, we do not offer in-person pickups.
Do you have a showroom?
We are 100% online with no physical showroom, making it easy for you to shop from anywhere in Canada. As an online lighting shop, we offer a wide selection of products to suit your needs, all accessible from the comfort of your home.
How can I track my order?
Log into your account to check the status of your order. You’ll receive an email with tracking information once your order has shipped. If your order hasn't arrived by the estimated delivery date, contact us at customercare@lightscanada.ca for assistance.
I received one of my items but am still waiting on another. Is this normal?
Yes! Orders may be shipped from multiple manufacturers or warehouses, which can result in separate deliveries and shipping times. You can find tracking details for each item in your shipping confirmation email.
What’s the difference between “Ships Within” and “Estimated Delivery Date”?
- Ships Within: Refers to the time it takes to process your order for shipment. For example, if an item says "Ships in 2-3 days," it is estimated to leave the warehouse within that time frame.
- Estimated Delivery Date: Includes both the shipping preparation time and transit time. This is the expected date your order will arrive. The estimated delivery date varies depending on factors such as your location and the product brand/manufacturer. For more details, please refer to the estimated arrival times page. Please be advised estimated delivery dates are not guaranteed.
Can I cancel my order?
If you need to cancel an order, contact us immediately with your order number. While we’ll do our best to cancel it, some items may have already shipped or be past the point of cancellation. If cancellation is no longer possible, you can still return the product after receiving it, but shipping fees for returns are not covered. The cancellation process may take 1–2 business days to complete.
