Contact us by emailing support@lightscanada.ca. Make sure to include name and order number and contact information on how we can contact you.

You have 30 days to decide if you wish to return. Refer to our return policy.

Depends on where you are located and also where the item is coming from. Your order can arrive anywhere from 5 – 12 business days. Any items that originate from a Canadian vendor will ship directly to you from the vendor’s warehouse. If the items originates from the USA, depending on the vendor, it will ship directly to your shipping address or it may arrive to our distribution centre where we will inspect and then ship to your shipping address.

No, we take care of all brokerage and duty. We even take care of the shipping fees on orders over $79.

Yes! We are 100% Canadian owned and operated. There is no American parent company. We are proudly 100% Canadian, here to serve Canadians!

Canadian Dollars of course! We are Canadian!

Depending on the vendor will determine where the lights are made, however, approx. 98% of the lights are made in China.

Yes, please contact customer service phone by calling toll free 1-888-988-8635, or email sales@lightscanada.ca

Please contact customer service before you place your order and we will do our best to see if we can. Additional fees may apply.

Visa, Mastercard, American Express, PayPal, and PayBright.

Yes, please email sales@lightscanada.ca and provide a copy of the quote or a screen shot from your computer showing the competitors’ price along with your contact information.

No, as it originates from the vendor’s warehouse and they are located throughout Canada and USA.

No, we are an online retailer.

Please log into your account to check the status of your order. You will receive an email once your order ships. Please email customercare@lightscanada.ca if you have not received your order based on the estimated arrival date that was provided and we will be happy to look into it for you. Please note that due to Covid-19, there may be a possibility that your order will arrive past the Estimated Arrival date. Unfortunately, this is out of our control, however, we will do our best to see where your order is and provide you with this information.

Should you wish to cancel your order, please contact us directly as soon as possible with your order number. We will contact the appropriate department and request to have your order cancelled. Please note that many of our products ship directly from the manufacturer and as a result your order may have already shipped or have been processed past the point at which a cancellation is possible. If your order can not be cancelled, we will gladly assist you with any return once you receive your order. Unfortunately, we do not provide shipping labels or cover shipping fees for returned product. Please be advised that the cancellation process can take 1 – 2 business days to complete.